I am updating a previous review to reflect a horrid experience with a Supervisor named Justin whom I had a very negative experience with this evening.
As I perused the clearance section I noticed that the price listed on the full page of products was different than when I selected the actual product itself. I called Wayfair and explained this to the CSR. The CSR said "ok" but my Supervisor said we cant sell it to you at the price listed on the first page. After her explanation I asked to speak to her Supervisor, Justin. It was downhill from there. Justin told me he can whatever he wants and regardless of what the price listed is and cant sell a product that was listed on page one as $18 and page two as $35 for $18 even though the page reflects that price. They have to make money at Wayfair too and it is not just about the customer..... Oh REALLY!! Then why why did I just buy a ceiling fan for $33 and it was $255. Explain that please Justin?
Justin said that they are not staffed to handle these types of issues on the weekend. Oh REALLY..... Justin said there are no other supervisors available on the weekends. Oh REALLY.... Might be time for customer service training for Justin. Time for a full IT staff for unscheduled web issues and time for second and third level mangers to help resolve customer issues instead of creating and elevating them from the first level supervisors. Then perhaps this review would have never been written.
I come from the school of shopping where you pay the listed price on the page...perhaps it is not just your website that needs fixed.
One REALY upset (previous) customer!
Noahs Marmee about Wayfair – Shop All Things Home